Common Problems Faced by Electric Tobacconists

Electric Tobacconist

Common Problems Faced by Electric Tobacconists

Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company based in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, try a cigarette.

As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the start of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.

The delay also meant we were not in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it works out, the delay was not because of the economy, but to a problem with Brightpearl’s end of the year shipping plan. In the end, the problems with the shipping system were enough to really put us on our guard for another six months as we planned for the next quarter of our year.

Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the next half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much depend on the electric tobacconist to meet all of our future orders. Once we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still nearly there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.

We have been happy to report that this quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to your recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we will have to address over the next six months.

Along with an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minor level of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that we are providing free expedited shipping for some orders.

Among the other areas we have seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting problems with either the merchandise or their receipt. It’s unfortunate that lots of of these individuals don’t realize that people have a returns policy set up. Because of this policy, we’ve been overwhelmed with the number of calls and emails we have been receiving. It’s clear that people are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to provide in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.

Beyond the aforementioned news-report topics, there are other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s vapinger.com unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive when it comes to our services.

Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it is the reality of owning a retail business, even one focused on providing exceptional customer support. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. Along with hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.